Refund & Cancellation Policy
Last updated: 9/10/2026
Custom development projects
- Deposits are non-refundable once work has commenced. A deposit reserves development time and covers planning, design and initial construction.
- Milestone payments are non-refundable for work already completed and delivered at that stage.
- Cancellation by the client stops further work. Any completed work up to that point remains payable, and amounts already paid are retained to the extent work has been performed.
- Cancellation by Nexus Systems World before any work has commenced results in a full refund of amounts paid.
- Change of mind after a project has started is not grounds for a refund. Concerns should be raised through the agreed revision process first.
- Chargebacks initiated without first contacting us will result in immediate suspension of work and forfeiture of delivered materials.
Memberships, credits and digital products
- Monthly membership fees are non-refundable once charged, including for unused time within a billing period.
- Credit top-ups and one-time digital purchases are non-refundable once delivered. Credits have no cash value and cannot be transferred.
- Document Vault packs and other instant downloads are delivered immediately as files. Because the content cannot be returned once downloaded, these purchases are non-refundable once the download link has been issued — except where a refund is required under the Australian Consumer Law (for example, if the files are faulty, corrupted, or materially different from what was described). If a download fails or a file will not open, contact contact@nexus-systems.world and we will re-issue it.
- Document templates are general-purpose starting points, not legal advice. Not being suited to your specific circumstances is not grounds for a refund.
- Cancellations stop future billing. Access continues until the end of the current paid period and is not pro-rated.
- You purchase a licence to use the service on a recurring basis. You do not purchase or own the software, the code, the brand, or any underlying assets.
- Accounts may be suspended or terminated for breach of the Terms of Use without refund.
Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any equivalent consumer protection law in your jurisdiction. Where the service fails to comply with a consumer guarantee that cannot lawfully be excluded, you are entitled to the remedies required by that law. Outside of those non-excludable rights, this Refund Policy applies in full.
By subscribing or purchasing credits, you confirm that you have read, understood and accept this policy in full and waive any right to a refund, partial refund, or credit reversal, except to the extent that such rights cannot lawfully be waived.